Shipping policy

Shipping Policy

Luminas ("we," "us," "our") Shipping across India from Kolkata · Contact: luminas.team@gmail.com

We ship pan-India, Cash on Delivery and prepaid. Here's exactly how it works.

1. Where we ship

We currently ship only within India — all states and union territories, subject to courier serviceability at your pincode. We do not ship internationally at this time.

If your pincode isn't serviceable by our courier partner, we'll let you know at checkout or, for COD orders, before we confirm the order — you won't be charged in either case.

2. Processing time

Orders are processed and handed to our courier partner within 1–3 business days of confirmation (excluding Sundays and public holidays). During sale periods or high order volume, this may extend slightly — we'll notify you by email or WhatsApp if it does.

Orders are confirmed, not just placed, before processing begins — see §4 below on COD order verification.

3. Shipping charges & delivery time

  • Shipping is free (₹0) across India.
  • Estimated delivery, from the day your order is dispatched:
Area Estimated delivery
Metro / Tier 1 cities 3–5 business days
Tier 2 cities & other locations 5–8 business days

These are estimates, not guarantees. Delivery can be affected by courier delays, weather, regional disruptions, or remote/low-serviceability pincodes, none of which we control. We'll keep you updated if your order is running significantly behind.

4. Cash on Delivery — order verification

Because COD orders are a meaningful source of fraudulent and fake orders across Indian e-commerce, we verify orders before shipping:

  • We may confirm your order by phone call, SMS, or WhatsApp before dispatch, especially for higher-value orders or first-time customers.
  • If we're unable to reach you or get confirmation within a reasonable time, your order may be automatically cancelled to avoid unnecessary shipping costs on both sides.
  • Please keep your phone reachable and check WhatsApp/SMS after placing a COD order — this is the fastest way to make sure your order actually ships.
  • We reserve the right to restrict COD, request prepayment, or decline an order where we see signs of fraud, a history of refused deliveries, or repeated unconfirmed orders from the same number, name, or address.

This step exists to keep the store sustainable for genuine customers — it's the reason we can keep offering free, pan-India COD shipping.

5. At the doorstep

  • Please pay the exact COD amount shown on your order confirmation — no other charges apply. If a delivery agent asks for more, don't pay it and contact us immediately at luminas.team@gmail.com.
  • Some courier partners use an OTP to confirm delivery. If you receive a delivery OTP, share it only when the parcel is physically in your hands, not over the phone before that — this protects you from delivery-fraud scams as much as it protects us.
  • Please check that the outer packaging isn't visibly tampered with or damaged before accepting the parcel. If it looks tampered with, you may refuse delivery at no cost — just let us know so we can look into it.

6. Delivery attempts & undelivered parcels

  • Our courier partner will typically attempt delivery up to 2–3 times before returning a parcel to us.
  • If you're not available, most couriers will call or message ahead — please respond so a re-attempt or reschedule can be arranged.
  • If a parcel is returned to us because delivery couldn't be completed (wrong/incomplete address, repeated unavailability, or refusal), we'll reach out to you before deciding whether to reship (may involve reconfirming payment) or cancel and refund, per our Return & Refund Policy.

7. Order tracking

Once your order ships, you'll get a tracking link by email and/or WhatsApp. Tracking updates can take 24–48 hours to start reflecting after dispatch — this is normal and courier-side, not a sign anything's wrong.

8. Delivery address

You're responsible for entering a complete and accurate address at checkout, including house/flat number, street, locality, landmark, city, state, and pincode. We are not responsible for delayed or failed delivery caused by an incomplete or incorrect address provided at the time of order.

Need to change your address after placing an order? Email us immediately at luminas.team@gmail.com with your order ID — we can only update it if the order hasn't already been dispatched.

9. Lost, delayed, or damaged parcels

  • Delayed parcel: Track your order first. If it's significantly overdue with no tracking movement, email us with your order ID and we'll chase the courier on your behalf.
  • Lost parcel: If tracking shows no movement for an extended period and the courier confirms it's lost, we'll arrange a replacement or refund — you don't need to deal with the courier directly.
  • Damaged in transit: Report it within 4 days of delivery to luminas.team@gmail.com with your unboxing video, as described in our Return & Refund Policy. We'll handle the courier claim ourselves.

10. Invoice

A tax invoice is included with every order (physically and/or emailed), showing the item(s), price, and applicable taxes.

11. Questions

For anything shipping-related, contact us at: 📧 luminas.team@gmail.com

Last updated: 12 August 2026